FAQ's

 

General Questions

 

Q: What is Space Tidy®?

A: Space Tidy® specialises in custom-made under-stair storage, bespoke fitted wardrobes, media units, and home offices. We provide practical and stylish solutions to maximise space in your home.

 

Q: What areas do you cover for supply and fit services?

A: Our supply and fit services are available to customers in Essex and close surrounding areas.

 

Q: Do you offer a supply-only service?

A: Yes, we offer a nationwide supply-only service, allowing customers to purchase our bespoke storage solutions and either fit them themselves or hire a trusted carpenter or handyman.

 

Q: How do I contact Space Tidy®?

A: You can reach us via phone, email, or through our social media channels:

 

Instagram: @spacetidy

 

TikTok: @spacetidy

 

Facebook: @spacetidy

 

 

Under-Stair Storage

 

Q: How does your process work for under-stair storage?

A: Our process includes:

 

1. Survey: Either a virtual survey (for supply-only customers) or an in-person survey (for supply and fit customers)

 

2. Design: We create a made-to-measure design tailored to your requirements.

 

3. Production: Your storage system is custom-made in our Essex workshop.

 

4. Installation: For supply and fit customers, we handle the professional installation.

 

 

Q: What packages do you offer for under-stair storage?

A: We offer three packages: Essentials, Premium, and Luxe. Each is designed to suit different needs and budgets. Check out our [Packages Page] for more details.

 

Q: Can I customise the design?

A: Absolutely! From drawer fronts to finishes, we offer a range of customisation options to ensure your storage solution perfectly suits your home.

 

 

Supply-Only Service

 

Q: Can I fit the system myself?

A: Yes, our supply-only packages include installation instructions and an optional video guide to help you or your chosen tradesperson.

 

Q: What’s included in the supply-only service?

A: Each package includes a fully made-to-measure system, tailored to your space. Depending on the package, you’ll also receive design services, finished or primed face panels, and detailed instructions.

 

Q: How do I ensure the system fits my space perfectly?

A: We conduct a virtual survey and guide you through measuring your space to ensure accuracy.

 

 

Installation

 

Q: How long does installation take?

A: Installation is typically completed in one day for most projects.

 

Q: Will you remove existing under-stair structures?

A: Yes, for supply and fit customers, we handle clean and tidy removal of existing structures as part of our service.

 

Q: Do you clear rubbish after installation?

A: Absolutely! Rubbish clearance is included in our supply and fit service.

 

 

Payment & Pricing

 

Q: How much does under-stair storage cost?

A: Pricing depends on the package you choose. Visit our [Packages Page] for details on Essentials, Premium, and Luxe options.

 

Q: What payment methods do you accept?

A: We accept all major payment methods, including credit/debit cards and bank transfers.

 

Q: Do I need to pay a deposit?

A: Yes, we require a deposit to secure your booking.

 

 

Other Questions

 

Q: Can I visit your workshop?

A: Yes, visits are by appointment only. Contact us to arrange a tour of our Essex workshop.

 

Q: Do you offer aftercare or support?

A: Yes, Luxe customers receive dedicated support for troubleshooting during installation, and we’re always available to answer any questions.

 

Q: Do you work with new-build homes?

A: Absolutely! Our services are ideal for maximising space in new-build properties.

 

 

Still have questions? Contact us directly, and we’ll be happy to help!

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